A.I: The Future of HR 2020

Konstantinos Anastasiadis @ SCALEUP | Feb 11, 2021

You have probably have seen it in the Terminator movies, the A.I the skynet the robots are coming for us..Well, the reality begs to differ it’s not exactly what you think. Think of A.I as a smart baby locked in a 4x4 room. What is able to do is clearly up to the adult a.k.a programmer and the data that it will feed it.

If this is the case how can A.I and HR work together in this time? Are our organizations too late to step ahead of the game?

The early adoption years of AI are long gone—the technology is now shifting toward the mainstream. And here’s how it is distributed among different sectors, including HR.Let’s explore some of the key areas that HR & Artificial Intelligence can work together in harmony.

#1. Smart Chatbots to Employee Requests

Smart chatbots that give employees instant access to loads of company-related information are another way in which AI can relieve HR staff workloads and provide them with knowledge and holistic view of the organisation. Employee doubts about policies and procedures can be resolved by way of simple queries with prompt answers. The same goes for the submission and processing of leave forms

Decreasing the number of low-value tasks helps HR staff focus on strengthening workplace bonds and developing relationships that facilitate employee engagement.

At SCALEUP, many are the cases that by leveraging the power of RPA clients that were struggling with repetitive and tedious tasks with admin work reduced their time by 47%* having more time for strategic decision making and higher value projects. Explore our RPA Best Practices, or contact us for tailor-made solutions and Digitalization of your Ecosystem.

#2. Examples of A.I & HR Working In Harmony

Let’s further explore those three areas as well as other functions in which AI could aid HR departments.

Companies, such as Google, Uber and Apple are using AI to help candidates transfer information from their resumes onto smart digital forms and more efficiently complete their applications.

Naturally, it is not an every company solution —in some positions, a candidate’s inherent flexibility and creativity are worth more than past experience and skills, and that’s something that AI still has trouble gauging

AI can work like a charm in the first stage of the recruitment process, because it can perform a preliminary analysis of a candidate’s résumé to cross-check his/her declared skills against the skills of successful employees with the same job title. For example, a chatbot can ask all kinds of basic, routine questions about age, location, experience, education, etc., while letting the HR professionals do more detailed candidate screening.

"Humans are intrinsically biased. If we could come up with a tool for eliminating bias, we would be millionaires by now." - Sohraab Joshi Mindmatch CEO Mindmatch

Mindmatch among other platforms, one of the first A.I Recruitment Platforms

Decreasing the number of low-value tasks helps HR staff focus on strengthening workplace bonds and developing relationships that facilitate employee engagement.

#3. A.I turns Onboarding into Autopilot

With all the required documents and procedures required to be followed during the first steps of the new hire within your organization it is clear that freeing up time for getting the most out of your new hires time is key.

According to Glassdoor, a strong onboarding process at companies improves new hire retention by 82% and increases productivity by over 70%. A study by Click Onboarding says that almost three-quarters of employees “are more likely to stay with a company for three years if they experienced great onboarding.”

A.I can be leveraged to customize it to individual employees, their positions and tasks:

  • Briefing about job profile, tasks, benefits
  • Informing employees about important company contacts
  • Identifying and answering repetitive employee questions
  • Predict Employee engagement using various sources of data about a specific employee, make individual suggestions and create the best possible experience.

Bright Examples: Zoom.ai, StepStone

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